Before you claim:
1. We can only help you if you purchased a ticket directly via an airline.
2. Only claim return tickets. We can not help you if you want to claim a one-way ticket or just one leg of a return ticket.
3. Only claim if taxes exceed € 50.
4.Our admin fee is a lousy € 15 per claim, which you pay in advance. If it turns out your airport tax refund has been declined we WILL refund you this admin fee.
Clear? Register and claim!
Please be aware that we will not answer questions via e-mail if the question is listed on this FAQ-page.
About 99% of the air travelers are not aware of the fact that they can get a refund for airport taxes if they haven't used their ticket!
Either you canceled your ticket or if you have been a 'no-show' for a flight, it doesn't matter. Airlines include the airport taxes in the total price of the ticket. But in an event of cancelation by the passenger (or no-show), the airline doesn't have to pay those taxes to the departure and arrival airport.
Even if you have a 100% non-refundable ticket, you are entitled to get a refund for the taxes, and sometimes even a refund for fuel surcharges. That depends on the general terms and conditions of the airlines.
What airlines mean with a 100% non-refundable ticket is the fact that the chosen 'fare base' is non-refundable, not the ticket. The 'fare base' is just a part of the total ticket price. We have to admit that the fare base is about 75% of the ticket, but still, a few euro or dollar in airport taxes could be a nice refund.
- No, unfortunately not. We are only able to help you if you made a reservation DIRECTLY via your airline. If you made a reservation via a (online) travel agent, we can't help you. We will not help you because travel agents will also charge you with an admin fee and in the end, the cost of getting a refund will exceed the amount of the original refund. If you made a reservation via a (online) travel agent, please contact them instead.
-No, unfortunately not. We can help you out with almost all airlines EXCEPT Ryanair, Fly BE and Easyjet. The reason for this limitation is the fact that those airlines sometimes don't have to pay taxes to the local airport authorities, so you haven't paid airport taxes in the first place. With those incentives, local governments try to stimulate low cost carriers to fly on their airports.
If you still think you are entitled for a refund, just enter all your details here and receive a standard ‘claim letter’ free of charge from us.
-No, unfortunately not. We are not the ‘Salvation Army’. We charge you a 15 euro admin fee for your refund request. This is per REQUEST, not per ticket. Example: if you have 4 tickets, we will only charge you once.
If you choose to use our standard ‘claim letter’, you don’t have to pay us anything. However, we will use your e-mail address for our monthly travel newsletter. We will NEVER sell your e-mail address to third parties.
-That depends, sometimes 24hrs sometimes 365 days. Normally airport tax refunds are processed within three months.
Every month we follow up all the pending claims via our Claim Management System, so you don’t have to worry we forget you.
If you still haven’t heard from us after 365 days, please contact us instead. Until that time, please be patient and trust us. Please do not contact us when your claim is still pending, this is causing an overload of e-mails and we cannot promise you a swift reply.
-Yes of course! If your claim is declined by us, or the airline we will refund you the 15 euro admin fee. Please allow us 60 days in order to refund the amount to your credit card company.
-We need about 60 days to refund the airport taxes to you, please allow us this time in order to process the refund.
If you receive the refund directly from your airline back to your credit card it may take a little longer, normally about 90 days.
-This is because a lot of airlines do not refund the so called ‘YR’ and ‘YQ’ tax. Actually this is not a ‘tax’, but a surcharge. A fuel surcharge to be exact. But airlines sell you this as ‘airport taxes’ to hide their additional fees for you, so you think you buy a cheap ticket + the airport taxes.
Unfortunately this is not true. The airlines sell you a cheap ticket but charge you extra for the ‘fuel’ in the component of airport taxes.
In the event of a refund request, they won’t refund you the original amount of the ‘airport taxes’ but the amount minus the fuel surcharge. And ironically, the fuel surcharge is responsible for about 70% of the ‘airport taxes’
Fare London-New York: € 200
Airport taxes: € 300
Total: € 500
But those ‘airport taxes’ are not really airport taxes, actually it is like this:
Airport taxes: € 300 is built up as:
Fuel surcharge (from the airline): € 200
Airport tax departure airport: € 50
Airport tax arrival airport: € 50
Total: € 300
But, like mentioned before, the airlines won’t refund you the ‘fuel surcharge’ for unknown reasons.
That’s why you end up with getting a refund for your airport taxes of only € 100.